Customer Service in 2015 - Infographics

As competitions intensify and the business world is increasingly customer oriented, customer service, once regarded as a main cost center, is gradually becoming one of the key business differentiators that set us apart from the rivals. Modern customer service is closely connected with technology innovation.The powerful combination of mobility, the cloud, social media and big data makes it easy to deliver apersonalized customer service experience and sets the customer expectation bar high for every business.

It’s no longer enough to wait for customers to contact you. Proactively reaching out to customers is considered an important way to maintain good customer satisfaction. And
while it’s great to provide multiple customer support channels, delivering an omni-channel experience is necessary to keep customers happy.